Shipping Policy

Last updated: 22 October 2026

This policy sets out dispatch times, delivery estimates, rates and what happens if a parcel goes missing.

This policy applies to Guangxi Cunshi Technology Co., Ltd., operator of this website. Questions can be sent to cunshikj@outlook.com.

1. Dispatch

Orders placed before 2pm AEST on a business day are dispatched the same day where stock allows. Orders after that time, or on weekends and public holidays, are dispatched the next business day.

2. Rates

Standard shipping: free on orders over $80, otherwise $9.90.
Express shipping: $14.90, calculated at checkout.
International: rates calculated by destination at checkout.

3. Delivery estimates

Australia standard: 3-6 business days.
Australia express: 1-2 business days.
New Zealand: 4-8 business days.
Rest of world: 7-14 business days, subject to customs clearance.

4. Tracking

A tracking link is emailed when your parcel leaves the warehouse. If tracking has not updated within 3 business days, contact us and we will investigate with the carrier.

5. Duties and taxes

International orders may attract import duties or taxes levied by the destination country. These are the responsibility of the recipient.

6. Lost or damaged parcels

If a parcel is lost or damaged in transit, notify us within 14 days of the expected delivery date. We will open a carrier investigation and, where a claim is accepted, replace or refund the order.

7. Incorrect address

Please check your address at checkout. If a parcel is returned as undeliverable, we will contact you to arrange redelivery; additional shipping may apply.

8. Contact

Guangxi Cunshi Technology Co., Ltd., Fulfilment
Guangxi, China
cunshikj@outlook.com